Thank you for entrusting the care of your animals to Band Veterinary Centre. This note details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we ask that you ask for further explanation and clarification if required.
All fees, diet and medication charges are subject to VAT at the current rate. A small number of animal feed items are VAT exempt and this will be shown on your invoice. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee estimate is available on request.
You will be offered a detailed fee note for every consultation, surgical procedure or transaction with us.
METHODS OF PAYMENT
All charges are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medications or diets. You may settle your charges using:
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate can only be approximate – often a disease will not follow a conventional course.
TERMS OF BUSINESS
If charges are not settled within 14 days, a reminder will be sent. Should it be necessary for further reminders to be sent, further charges may be added in respect of administrative costs incurred and interest may be charged at 8% over the current Bank of England base rate. These however may be deducted if payment is made promptly. After due notice to you, the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and Administrative costs together with interest on the principle sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon possible with a member of staff. Please note that instalments or part payments of any account may ONLY be sanctioned with the express permission of a partner or the Practice Manager.
PET HEALTH INSURANCE
We strongly support the principle of insuring your pets against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that is your responsibility to settle our account and then reclaim the fees from your insurance company.
COMPLAINTS & STANDARDS
We hope that you never feel the recourse to complain about the standards of service received from Band Veterinary Centre. However if you feel there is something you wish to complain about, please direct your comments in the first instance to our Practice manager.
OWNERSHIP OF RECORDS
Case records including laboratory reports and similar documents are the property of and shall be retained by Band Veterinary Centre. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR DOCUMENTS
The care given to your animals may involve making some specific investigations; for example taking x-rays or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example an x-ray film, remains with the practice.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice partners.
No agent or person employed by, or under contract with the company has the authority to alter or vary in any way these conditions.